Shipping

The customer is responsible for paying shipping costs. Once order is placed, a confirmation email will be sent to the customer. Processing time is 5 business days.  Average shipping takes 5-10 business days.

Possible Delays

We try our best to ensure your order will be delivered on time. Due to COVID-19, delays are possible. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. 

Tracking My Order

To track your order please use the tracking number emailed to you once your order has been shipped. If your tracking number does not work visit www.usps.com to manually input your tracking number.​

Mail Carrier Returned Orders

If a package is not able to be delivered by USPS it will likely be returned to sender (Modern Opulence.) Please note these packages may take 5-7 business days to return to us. Once we receive the package we will attempt to redeliver the order. Processing for redeliveries for insufficient address or any other return reason may take 3 to 4 business days to process and reship due to high order volume.

Lost/Stolen Packages

BHawse is not responsible for lost or stolen packages. We kindly ask you ensure your shipping address is correct on packages before it leaves our facility.

Lost/stolen packages are non-refundable. 

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Once your order leaves our facility, it is at the liability of USPS. If your package says delivered but you cannot locate it, please contact your local post office and file a claim through USPS as instructed. We cannot file claims on the addressee’s behalf.